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Store Policy

 

Customer Service 
 
At SAFTGARD SUPPLIES customer satisfaction is our goal! We will jump over hurdles to make sure our customers are happy with their purchase. We also understand support is key to post sales and customer referrals, so we have put together a list of the most important questions our customers might have. Please visit our FAQs and support categories below and if you still have questions feel free to email us or give us a call at (510) 249-9378.
Contact SAFTGARD SUPPLIES Polynex Inc. 1245 Fulton Pl., Fremont, CA 94539 Tel. +1 (510) 249-9378
Hours of Operation We are open M-F from 10am - 4pm Pacific Standard Time. We are closed on Saturday and Sunday.

Our Holiday Schedule 
We will be closed on the following days:

  • May 31st for Memorial Day
  • July 4th for Independence Day
  • September 6 for Labor Day
  • November 25 and 26 for Thanksgiving
  • December 24 - 25 for Christmas
  • January 1 for New Years
SAFTGARD SUPPLIES Terms and Conditions ("Agreement") 
 
This Agreement was last modified on April 19, 2014.

Please read these Terms and Conditions ("Agreement", "Terms and Conditions") carefully before using www.stgsupplies.com ("the Site") operated by Polynex, Inc. ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.stgsupplies.com.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Intellectual Property
The Site and its original content, features and functionality are owned by Polynex, Inc. and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Termination
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by Polynex, Inc..

Polynec, Inc. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of California, USA, without giving effect to any principles of conflicts of law.

Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Contact Us
If you have any questions about this Agreement, please contact us at sales@stgsupplies.com.

Payment Methods We accept Visa, Master Card, Discover, and American Express through our Authorize.net's encrypted secure payment gateway. To purchase start by clicking the Add to Cart button and follow the instructions on the site. If you come across any questions please contact us at 510-249-9378.
Limited Warranty SAFTGARD SUPPLIES products come with a 30 day free from defects in materials and workmanship warranty. To request for a warranty replacement, please contact us at 510-249-9378 to request an RMA number.
Returns and Exchanges We accept returns within 30 days from the date of your purchase. To request a return, exchange or a warranty replacement, please make sure you have your original receipt and contact us at 510-249-9378.
Cancel Orders If you need to cancel the order you just placed please contact us at 510-249-9378 by 10:00am Pacific time the following business day so we can cancel your shipment. Please note once your order leaves our warehouse you can not cancel your order. A 15% restocking will apply to orders canceled after 10:00am Pacific time.
Privacy and Security
Privacy Policy The privacy and security of your personal information is very important because we believe you should have complete peace of mind throughout your shopping experience. If you prefer not to order online, just give us a call and we will be more than happy to take your order over the phone. When you place your order with us online, we require you to enter your name, e-mail address, mailing address, credit card number, and expiration date. This information is used only to process and fulfill your order and to notify you of your order status. We do not sell, trade, or rent any personal information to other third-party. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. All credit card information entered on our site are passed on through our safe and secure payment gateway through Authorize.net. The information entered on this site is used only for the purpose of the order.
Safe and Secure Online Ordering All payment transactions are handled by Authorize.net and is secure and safely encrypted with the highest encryption technology available today. Once you click the Buy Now button the URL in your browser's address bar will begin with https:// and a lock icon should appear in your browser's status bar. This indicates that you are on a (SSL) Secure Socket Layer server, where all data is encrypted.
Shipping and Delivery
Shipping Rates The cost to ship the a product up to 1 pound via FedEx ground (our preferred method) starts at $7-$9 anywhere in the U.S. (this excludes HI and Alaska which is an additional $10) Please see the shipping table below. Shipping insurance is included. For shipments outside of the U.S. please contact us for a quote. Ground Shipping (estimated cost):
  • 1-2 lbs: $7-$9
  • 3-6 lbs: $8-$10
  • 7-10 lbs: $11-$14
  • 11-15 lbs: $15-$20
  • 16-20 lbs: $21-$25
  • 21-30 lbs: $26-$35
  • 31-40 lbs: $36-$45
  • 41-50 lbs: $46-$55
  • 51-75 lbs: $56-$100
  • 75+ lbs: $100+(call for quote)
Delivery Time We ship via FedEx insured. If you select Ground as your shipping method, the delivery time usually takes between 2-7 business days. Orders shipping to the west coast usually take 2-3 days and central states take about 2-4 days and east coast orders take 4-7 business days. We will email the tracking number once the order leaves our warehouse.
Damaged on Arrival (DOA) If your product arrived damaged please contact us within 72 hours or three business day at 510-249-9378. You may be asked to take pictures of the damage box and our carrier will come to your location for a physical inspection or pick-up of the damaged shipment. So please make sure that you keep the original shipping carton as we will need it to make a claim with the shipping carrier. Once we approve your DOA claim will ship you a replacement product right away if we have it in stock.

 



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